Upgrade your XOVIS PC-Series Sensor to Firmware 5
Note: Before proceeding with the upgrade, ensure that you have a stable internet connection throughout the process.
Delete all recordings
Reboot the sensor
Step 1: Prepare the necessary tools
A computer and the the Xovis PC2R sensor connected to the same network via Ethernet.
The firmware version 5 file for the Xovis PC2R sensor.
A PoE adapter with adequate power for the Xovis sensor.
3 X Ethernet cables to connect the PC2R sensor to the PoE adapter, and the adapter and your computer.
Step 2: Connect the PC2R sensor
Connect one end of Ethernet cable #1 to the PC2R sensor's Ethernet port and the other end to the POE port on the PoE adapter.
Connect Ethernet cable #2 from the LAN port on the PoE adapter to you local network.
Connect Ethernet cable #3 from your computer to the same local network.
Step 3: Scan your sensor
Look for the sensor using the Xovis Sensor Explorer Application, available here: XovisSensorExplorer_V3.exe
Step 4: Log in to the web interface
Enter the default username and password for the PC2R sensor (if not changed admin / pass)
If you have changed the credentials, enter the updated username and password to log in.
Step 5: Navigate to the firmware upgrade section
Once logged in, look for the "Firmware" or "Software Upgrade" section in the web interface. The location may vary depending on the firmware version.
Click on the appropriate section to proceed to the firmware upgrade page.
Step 6: Select the firmware version 5 file, or appropriate file if migration is necessary from older versions
In the firmware upgrade page, click on the "Browse" or "Choose File" button to select the firmware file.
Locate and select the firmware version 5 (or lower version if not on a minimum supported version) file that you downloaded earlier.
Click on "Open" to confirm the selection.
Step 7: Start the firmware upgrade process
Once the firmware file is selected, click on the "Upgrade" or "Start Upgrade" button to begin the upgrade process.
The firmware upgrade may take a several minutes to complete. During this time, ensure that the power supply to the PC2R sensor remains uninterrupted.
Step 8: Wait for the upgrade to finish
The firmware upgrade progress will be displayed on the web interface.
Avoid interrupting the upgrade process or powering off the PC2R sensor until the upgrade is complete.
The PC2R sensor may restart automatically after the upgrade is finished.
Step 9: Verify the firmware version
After the upgrade process is completed, log in again to the PC2R sensor's web interface.
Navigate to the Status section to verify that the firmware version is now updated to version 5.
Step 10: Add device to the Moviik QMS again and test.
Related Articles
Configure XOVIS PC-Series Sensor
In your XOVIS Sensor Web Interface, configure your sensor. Then you can add it to your Moviik queue management system. For documentation on how to add a sensor in Moviik, and for configuring sensors on firmware versions earlier than FW 5, please ...General Overview
This section holds configuration properties of people counting sensors. Currently, Moviik’s QMS supports Xovis pc-series and FootfallCam people counting sensors. You can enter the name of the sensor, add a description, choose the brand of the sensor ...Widget Player
Overview The Widget Player is a completely customizable Device that changes the way queues are displayed. It is more flexible and powerful, allowing for finer tuning compared to the Player Device. The Widget Player configuration interface differs ...Devices
The Devices option allows for creation of device profiles, to facilitate the easiest setup experience possible. Ticket Dispenser Overview The Ticket Dispenser is a piece of hardware in the Moviik ecosystem that displays available services and issues ...Branches
Overview Once you have created the most important organization parameters it is time to set-up your Branches. A Branch represents a physical space (eg. a store, clinic, or agency) where you install the Moviik Queue Management System (QMS). Moviik’s ...